The Perfect Balance Between Business And Technical Consulting For Your Genesys Implementation
Eric Entzeroth
August 14, 2018
When you’re implementing a new IT platform for your business, you need to focus primarily on technology, right? Wrong. Even though your platform involves a technological evolution, you’ll also need business consultants to help you gain a deeper understanding of your objectives and how to …
Buying Genesys? Training Will Be Your Biggest Challenge
Jim Wessel
August 7, 2018
When implementing your new Genesys platform within your company, everything changes. You’ve made the investment to delight customers and workers alike, however the technology is only the tool that’s used to meet your new customer experience objectives. What really changes are the business processes that …