Category: Customer Experience Solutions

With the glorious Rocky Mountains of Denver as the backdrop, people from around the world come to Xpereince19 to hear the latest news in customer experience and the predicted future of Genesys. As a sponsor this year, Miratech was available to meet clients, providers, thought …

Migrating to the Genesys framework is a massive upgrade for a lot of enterprise companies who are looking to get industry leading contact center solutions, but there can be a bit of an issue with reporting. Quick access to specific or custom information displays is …

While queue-based or skill-based routing relies on static decision-tree logic, Genesys Predictive Routing uses historical data and AI capabilities to automatically match the perfect agent to every customer who contacts your contact center. This enables you to reduce customer handling time, significantly enhance sales and …

In today’s world that is ruled by constantly changing technology, it’s hard to keep up with the best ways to communicate with your customers. Actually, it’s nearly impossible given that each customer has their own preferred channel of communication – they want to be able …

If you want to ensure that your customers are having the optimal experience, you’ll want to carefully map out their journeys. Anyone can implement journey mapping, but it’s definitely not simple. Genesys has a dashboard that provides information to assist you in creating customer journey …