How to Leverage Self-Service Technology to Optimize Customer Experience
Erik Delorey
Self-Service technology has evolved more than any other Customer Experience (CX) tech because of the positive impact it can have on your business. According to many U.S. specialized agencies, like H&R bloc, TaxAct and Quicken, Self-Service can cut servicing costs by 82%. As well as …
How To Leverage The Internet of Behavior To Improve CX
The Internet of Behavior (IoB) has the potential to transform your contact centers Customer Experience (CX). So, how can you accelerate its integration into your contact center journey? Whether you are just hearing about it for the first time or on the road to harnessing …
The Three Steps to Optimized Customer Experience (CX) in 2022
Want to optimize your contact center customer experience (CX), but not sure how? The competitive advantages of optimizing existing tech for your business are clearly huge. However, with the speed of change occurring faster than ever, alongside rapidly growing technology choices, knowing where to focus …
The true cost of unfilled vacancies
Do you know how much your contact center performance and revenue could be impacted by delays in recruiting critical technical resources? It naturally takes time to recruit and onboard specialist expertise to drive effective digital transformation and operational efficiency. But beware, while you’re searching for …
Accelerating Omnichannel CX with Genesys Workspace
Dmitry Beletskiy
If your business is enjoying the CX benefits of Genesys, then look at Genesys Workspace Desktop Edition (WDE). It can take your omnichannel performance to the next level. Here Dmitry Beletskiy highlights just a few of the transformational agility and performance benefits WDE is delivering …
The Inside Track on Genesys Cloud Managed Services
Alexander Maximenko
You’ve successfully deployed a customized Genesys cloud solution. Congratulations! Your customers, and your agents, are all set to enjoy a far superior service experience. Let’s make sure you keep it that way. Now that you have the technology platform in place to transform your contact …
Prioritizing Self-Service Technology for Your Competitive Edge
Matthew Ainsworth
If you haven’t embraced the benefits of self-service technology for contact center performance, or if you have legacy self-service that perform poorly, you are at risk of losing your competitive edge and falling behind. The global pandemic has accelerated changes in consumer behavior and expectations. …
Learn to Accelerate Chatbot Performance
Dinesh Reddy
If you’re looking to leverage Chatbot technology and accelerate business growth, then be prepared to make some mistakes along the way. CX technologies, like humans, not only learn more effectively from failures, but quicker too. Here we explore fears, pitfalls, and solutions to boost your …
Leveraging Chatbot Technology – What You Need to Know
Using the profit accumulator is one such way, and you should understand why it increases your chances of the profits. …
The Cutting-Edge Contact Center: From Sci-Fi Fantasy to Reality
Emily Drenis
How Natural Language Understanding (NLU) technology is transforming CX NLU (Natural Language Understanding) is an essential tool for modern IVR (Interactive Voice Response) systems. It makes the communication process more natural and human by understanding the customer’s intent beyond just a fundamental level. A Fortune …